Before you start
You need:
- Android TV or Google TV device
- Access to Google Play
- Current device date and time
- Exact official player listing
- Provider-supplied login or playlist method
- Account status confirmed by the provider
Step 1: Install TiviMate from Google Play
- Open Google Play on the television device.
- Search for TiviMate IPTV Player.
- Check that the publisher matches the current official listing.
- Select Install.
- Open the application after installation.
Do not use an APK mirror or download code.
Step 2: Add the provider credentials
- Choose the playlist or login method specified by the provider.
- Enter the server address and account details exactly as supplied.
- Give the account a recognisable, non-sensitive name.
- Allow the initial data load to complete.
- Confirm the account appears before changing other settings.
Step 3: Check the programme guide and favourites
- Allow the first guide update to finish.
- Check the device time zone.
- Open a known category.
- Confirm programme times are sensible.
- Add frequently used items to favourites using the player controls.
Common errors
Login or playlist error
Check for copied spaces, incorrect capitalisation, an incomplete server address, expired credentials or a provider-side account restriction.
The programme guide is empty
Confirm that guide data is included with the provider account. Refresh once and check the device date and time. Repeated refreshes cannot create data the provider has not supplied.
Playback fails on one device
Record the device model, operating-system version, TiviMate version, error text and approximate time. Ask the provider whether that device is supported.
Who to contact
Contact the player publisher for installation, interface or player-account issues.
Contact the authorised provider for credentials, package availability, account status or provider-side guide data.
