Reseller start guide
How to Become an IPTV Reseller with a Clear Operating Plan
Start with the offer, rights, numbers and support process—not a promised income figure. Use this checklist to prepare a reseller application that can be evaluated properly.
Step 1
1. Define what you are permitted to sell
Identify the exact package or service, the territory where it may be supplied and whether resale is permitted.
Step 2
2. Choose a specific customer and market
Avoid trying to sell to everyone. A focused operating model is easier to explain, support and measure.
Define these core operating parameters:
- Primary territory
- Customer type
- Supported language
- Supported devices
- Support hours
- Payment method
- Refund process
- The precise lawful offer being supplied
Step 3
3. Understand the credit economics
The published minimum is 10 credits. One credit activates one 12-month account under the applicable panel terms.
Before buying, calculate all associated operating costs:
- Credit cost
- Expected retail price
- Payment fees
- Refund allowance
- Customer-acquisition cost
- Support cost
- Software and administration costs
- Tax obligations
- Unsold-credit risk
Step 4
4. Build the customer workflow
Document what happens from initial enquiry through to renewal.
- Check availability and device support
- Confirm the price and terms
- Take payment through an approved route
- Create the eligible account
- Deliver setup instructions securely
- Confirm activation
- Record the support reference
- Send a renewal reminder
- Handle cancellation and refund requests consistently
Step 5
5. Prepare support before you scale
Ensure your support workflow can handle customer queries before increasing account volume.
A customer needs to know who handles:
- Player installation
- Login or credential errors
- Account status
- Package availability
- Device compatibility
- Billing & renewals
- Refunds & service incidents
Next Steps
What happens after you apply
Know the exact review and onboarding process.
- The team reviews the requested panel and volume.
- You receive the available panel scope and commercial terms in writing.
- You confirm the unit rate, total, support route and applicable conditions.
- You decide whether to proceed.
- Account access is provided only through the agreed fulfilment process.
Do not state an activation time unless it is measured and consistently achieved.
Application